I need to change the email associated with the account. How do I update my profile to do that or add another user to the account?

asked 21 Feb '14, 22:37

screenname's gravatar image

screenname
111


Unfortunately, we cannot change e-mail address directly. You can do the following:

  1. Create an account with new e-mail address,
  2. Create an application using this account,
  3. Sent us the names of your applications (old and new).

We will add pages to your new application and block the old one.

UPD: Now e-mail address could be changed on our side. To change it, send a request to CloudOCRSDK@abbyy.com with the current address and the new address.

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This answer is marked "community wiki".

answered 23 Feb '14, 16:06

Anastasia%20Galimova's gravatar image

Anastasia Ga... ♦♦
790112

edited 09 Jul '14, 22:29

If I do this, I will have to update the app token that I'm using in my code?

(24 Feb '14, 22:54) screenname

Application ID and password will be different. You can either specify them via GUI (for example, in our C# GUI sample you can do it by pressing File>Connection settings), or change your code directly.

(25 Feb '14, 19:12) Anastasia Ga... ♦♦

I registered with an invalid email accidentally. Now that I have a valid account and application ID, I have no way of knowing what the first (invalid) account's application ID is (which I added a package to), because the email I used could never receive the application ID. What do I do? Who do I send the info to? Thanks.

link

answered 09 Jul '14, 21:21

John%20Fox's gravatar image

John Fox
111

Now e-mail address could be changed on our side. To change it, send a request to CloudOCRSDK@abbyy.com with the current address and the new address.

(09 Jul '14, 22:34) Anastasia Ga... ♦♦

Hi Anastasia,

Oops, too late. Both the correct and incorrect accounts exist. I guess I'll still need the application ID's credit migrated to the correct account.

(09 Jul '14, 22:49) John Fox

No problem, we can block the incorrect account and add pages to the correct one. Please send us both e-mail addresses.

(10 Jul '14, 03:02) Anastasia Ga... ♦♦

Where do I send the info?

(10 Jul '14, 03:05) John Fox

CloudOCRSDK@abbyy.com

(10 Jul '14, 05:06) Anastasia Ga... ♦♦

Thank you! Done.

(13 Jul '14, 00:54) Anastasia Ga... ♦♦

Awesome, I see it. Thanks!

(13 Jul '14, 06:37) John Fox
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Asked: 21 Feb '14, 22:37

Seen: 771 times

Last updated: 13 Jul '14, 23:48

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