Hi there, I'm evaluating the Beta receipt module of the Cloud OCR SDK and I'm seeing very poor results from the receipts I have processed so far. But when I process the same receipts using the processImage SDK the OCR text comes back with over 95% accuracy.

I'm experiencing the following issues with the receipt SDK in the result xml - 1) Receipt line item names are missing (this is the most important area of our evaluation) 2) Some line items are missing - 50 to 75% accuracy. 3) Subtotal, total and tax are incorrect on few receipts but mostly correct 4) Vendor name is not recognized in some cases

Can someone please tell me if #1 and #2 will be resolved soon?

I'm working with a evaluation rep but I was asked to post questions related to the receipt module on the forums.

Thanks, Mahender

asked 14 Jul '14, 19:35

Mahender's gravatar image


edited 14 Aug '15, 15:45

Oksana%20Serdyuk's gravatar image

Oksana Serdyuk ♦♦

I sent the image samples to cloudocksdk@abbyy.com. Below are the task ids for the images processed - c1d5a009-664a-4870-b030-67c9b43f5264 3077ff9f-5c0b-417a-ad53-c231739a4766 06754725-23a0-479d-9103-8a54e9acc612 13d001fa-3b7d-45af-8ab1-6bfb7a9dd49c a61778ce-5255-4ed7-a14a-34cce80fc737

(15 Jul '14, 00:37) Mahender

Thank you for the images and sorry for the delay. We are investigating the issue and will let you know as soon as we will have additional information.

(15 Jul '14, 18:14) Anastasia Ga... ♦♦

I'm using usa in the country parameter.

(15 Jul '14, 21:05) Mahender

Just to make sure it is not case-sensitive I processed another receipt with country=USA. I got back the same result as country=usa. Below are task id for both - - Country=USA , task id: 16b8f68d-fb55-4fc4-a51a-09c1d4e7e923 - Country=usa , task id: 13d001fa-3b7d-45af-8ab1-6bfb7a9dd49c

(16 Jul '14, 00:00) Mahender

Hi Anastasia, I have processed over 50 receipts so far and the line item names are missing in all the results. I used "usa" as the country for all these requests. This is a straight-forward issue. The other issue is that in most of the receipts some line items are missing.

Can you ask your team to process couple of images I sent earlier and send me xml responses if it works fine for them? Let me know if you want me to open a support ticket for this.

Thanks, Mahender

(16 Jul '14, 00:08) Mahender

We are still consulting with the developer on this issue.

(16 Jul '14, 09:07) Anastasia Ga... ♦♦

Any updates?

(17 Jul '14, 22:19) Mahender
showing 5 of 7 show 2 more comments

So, we have been informed that all the issues should be fixed, but, unfortunately, not in the nearest time - at least in about half a year, with the next update.

  • The line items has a low priority in our task list, so they can be found only if it's easy;
  • The Total was recognized wrong in one case because of the word that is similar to "Total"("Taxable").

answered 18 Jul '14, 15:17

Anastasia%20Galimova's gravatar image

Anastasia Ga... ♦♦

edited 20 Jul '14, 13:37

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Asked: 14 Jul '14, 19:35

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Last updated: 14 Aug '15, 15:47

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