Hi,

Our server normally gets very fast responses, but just recently - 11:35 AM Eastern 10/20/2014, it seems to be getting very slow responses. Is the ABBYY OCR server down?

Thanks, Martin

asked 20 Oct '14, 19:43

mtraut2014's gravatar image

mtraut2014
414

We're seeing 500 Internal Server Errors right now across all our applications. It seems that the servers are down/not working correctly. Tested around 18:00 CEST

(20 Oct '14, 20:06) Weptun

We already know about the issue.

Our developers do their best to fix it as soon as possible, they work on it with the highest priority.

link

answered 20 Oct '14, 20:12

Julia%20Anikushina's gravatar image

Julia Anikus... ♦♦
3628

Thanks - it now seems as if the service / server is back up and running.

link

answered 20 Oct '14, 21:47

mtraut2014's gravatar image

mtraut2014
414

Dear all, Yes, the issue was fixed, currently the service may still be working slower than usual because of the long queue of tasks. In 1 – 1.5 hours the service will be working in a regular mode.

Sorry for the inconvenience and thank you for your patience!

link

answered 20 Oct '14, 22:12

Alsu's gravatar image

Alsu ♦
734

We are still seeing lots of 500 errors, one every few seconds.

Also, can you please publish a status page at some point in the future, its very hard to know what the issue is when Abbyy only informs us of issues via forum responses. Here is a nice example page for inspiration: http://status.twilio.com/

link

answered 21 Oct '14, 03:01

Andrew%20M's gravatar image

Andrew M
714

Looks like the service is 100% down, any update would be appreciated Abbyy...

link

answered 21 Oct '14, 04:53

Andrew%20M's gravatar image

Andrew M
714

Hi,

We've also had a hell of a night with the Abbyy issues. It was working intermittently, and we got no feedback at all from Abbyy. What was the root cause for the problem? Was it the software or the infrastructure?

link

answered 21 Oct '14, 12:01

Hugo%20Alves's gravatar image

Hugo Alves
213

Yesterday evening our developers have fixed the issue. According to your messages the server was down at night. At the moment we collect information about the reasons which caused the night issues. When we checked the server in the morning it was already processing tasks in a regular mode.

We will do our best to prevent such issues in the future.

Sorry for inconveniences.

link

answered 21 Oct '14, 13:28

Julia%20Anikushina's gravatar image

Julia Anikus... ♦♦
3628

As soon as we get any update we will let you know and provide you with information about the reasons of the issue and about actions taken to prevent such issues in the future.

(21 Oct '14, 13:40) Julia Anikus... ♦♦

We are also receiving no response, 100% down with the Server.

Can I receive an update ASAP on when this will be fixed.

link

answered 22 Oct '14, 05:25

gregjapan's gravatar image

gregjapan
213

Yep once again the system is down, this is getting old Abbyy...when are you going to take a serious effort and fix this?

link

answered 22 Oct '14, 06:03

Andrew%20M's gravatar image

Andrew M
714

Yesterday we have posted a detailed report about the server slowdown which took place from October, 20 14.00 to 18.00 UTC, and from to October, 20 20.00 UTC to October, 21 07.00 UTC. Please find it in our blog.

This morning there was one more slowdown. Our developers have already fixed it.

We apologize for any possible inconveniences. Please be assured that system reliability is a top priority at ABBYY.

link

answered 22 Oct '14, 13:23

Julia%20Anikushina's gravatar image

Julia Anikus... ♦♦
3628

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Asked: 20 Oct '14, 19:43

Seen: 2,033 times

Last updated: 22 Oct '14, 13:23

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