A few pdf's uploaded via processImage fail ('ProcessingFailed') with above error message. However, I can open the pdf without problems.

Over 200 other pdf's process without a problem.

Please advice how to solve this.

asked 18 Nov '15, 14:48

ski's gravatar image


The “File … has access restrictions and cannot be added to the document” error occurs when you try to process a PDF file that has a password protection. The fact is that our technologies cannot open such files not to infringe copyright. To process the password-protected PDF files you should specify the corresponding password in the pdfPassword parameter of the processImage method or other used processing method.

This answer is marked "community wiki".

answered 18 Nov '15, 16:06

Oksana%20Serdyuk's gravatar image

Oksana Serdyuk ♦♦

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Asked: 18 Nov '15, 14:48

Seen: 706 times

Last updated: 18 Nov '15, 16:06

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