Hi ,

I am getting 551 unsupported file format error whenever i try from local. The same code is working fine on server

both the local server and staging server are Ubuntu

Can any one help here please?

asked 22 Dec '15, 11:29

msplash9's gravatar image


We answered you by e-mail.

(22 Dec '15, 16:09) Beliakova Sv... ♦♦

But I am not sending the image from a remote server. The file I am sending is located at local only and script is also ran from local

(22 Dec '15, 17:01) msplash9

We answered you by e-mail.

(22 Dec '15, 21:37) Beliakova Sv... ♦♦

Hi! I have the same problem using PHP example. Can you send me the solutions on email?


answered 04 Jan '16, 15:32

asdg's gravatar image


We have answered you by e-mail.

(08 Jan '16, 11:06) Oksana Serdyuk ♦♦

Hello. I have the same problem using PHP example, сan you send me the solutions on email?


answered 19 Jan '16, 19:23

webdevium's gravatar image


Please check your e-mail box.

(20 Jan '16, 12:27) Oksana Serdyuk ♦♦

I too am having the problem (accessing remote images using PHP). In my case the remote images reside on Dropbox and the code I use is based on your example code:

$post_array["my_file"] = $filePath; curl_setopt($curlHandle, CURLOPT_POSTFIELDS, $post_array); $response = curl_exec($curlHandle);

where $filePath is the shared link url for the image on Dropbox. Could you email me the fix too?


answered 14 Apr '16, 07:54

lecturemonkey's gravatar image


I have sent you the instructions to your email box.

(14 Apr '16, 13:22) Oksana Serdyuk ♦♦


I am also facing the same error.

Can you send me the relevant information/ solution to this issue?



answered 15 Jul '16, 21:25

Himanshu%20Nimje's gravatar image

Himanshu Nimje

While the method is in a beta status and is not fully tested, we provide it only on demand. We have sent you the description of the method by e-mail, please check it.

(18 Jul '16, 17:31) Oksana Serdyuk ♦♦

Also getting this when using the processMrz method. If you could send instructions (and maybe share with the forum?) that would be great. Thanks a lot.


answered 20 Oct '16, 17:32

Suibhne's gravatar image


The processMRZ method can be used only for the images that are loaded from the computer directly. If you load your image correctly and you continue to get this error, please send us to CloudOCRSDK@abbyy.com:

  • your Application ID,

  • the problematic image sample,

  • the Fiddler log-file.

(21 Oct '16, 12:42) Oksana Serdyuk ♦♦

Thanks, I've sent an email now with the issues I've been having.

(21 Oct '16, 13:19) Suibhne
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Asked: 22 Dec '15, 11:29

Seen: 1,300 times

Last updated: 21 Oct '16, 13:19

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