'NotEnoughCredits' when trying to process demo images

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  • Last Post 22 September 2014
Nico posted this 26 August 2014

Hi,

is it intended behaviour that an OCR request of demo images, which should be free of charge, is denied with NotEnoughCredits as soon as one runs out of credits? It's tedious to always keep a minimum balance (as you know, it expires after 90 days) - just to do OCR for free demo images during development.

Best regards, Nico

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Julia Anikushina posted this 02 September 2014

The decision whether money should be debited is made after recognition. The recognition process cannot be launched if the application runs out of credits.

So it is correct behavior that OCR request of Sample images returns NotEnoughCredits message in this case.

Nico posted this 02 September 2014

Are you kidding? What you're saying is that it's correct because it's implemented that way. By doing so, you could very well argue that an incorrect behaviour is correct - since the implementation is how it is.

I don't care about implementation details: If the documentation is saying doing OCR of demo images is free, it should be free. It's not the code, but the documentation that specifies the system.

Julia Anikushina posted this 03 September 2014

You can recognize our demo images for free while Customer’s account is not empty. All free features are blocked in case of Customer’s account for particular Application has no A4 pages/Fields available for recognition.

You can find this information in ABBYY Cloud OCR SDK Service Billing Terms.

Nico posted this 20 September 2014

Great approach: After having noticed that there's a limitation in the code, just mention it in the documention. However, your ad says: "Free to develop, unlimited testing with sample images, pay only for production use." That's simply not true.

Personally, I'll definitely not spend any money that is quickly expiring just for development purposes. To make this clear: I'm not complaining about having to pay. That's fine. What I'm complaining about is that the bought credits are expiring that fast.

Julia Anikushina posted this 22 September 2014

We are sorry that you are unhappy with our pricing model and regret that you did not have enough time for development. Any additional purchases will extend validity period for 90 days from the date of the latest purchase. So, to extend the validation period, you can buy additional pages for $9.99 (Volume Pack S).

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