Unable to load FREngine from my application and also installed sample

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  • Last Post 27 March 2015
Eddie Chu posted this 25 March 2015

Hi,

I have encountered a problem that I have installed the ABBYY SDK on a workstation. OS: Windows 7 (x64)

However, when I try to load the FREngine (x86) from my application. My application exited without any signal. Moreover, I found that an error log file, namely FREngine.dll.log, had been generated at the path C:\Program Data\ABBYY.

Content as follows: 6760 :The launch of the ABBYY product has been interrupted. Some files may have been corrupted. Please reinstall the program or contact your system administrator. Error code: 100

The same problem happened when I ran the installed ABBYY sample program too. Might I know what the problem probably is? Please suggest. Thanks!

Natalia Karaseva posted this 27 March 2015

Hi Eddie!

The ABBYY FineReader Engine 11 has been thoroughly tested on the Windows 7 (x64). I have installed it without similar problems on the Europeen, Chinese and some others versions. So most probably you have installed the FREngine incompletely or incorrectly, or the distribution package was corrupted. Indeed, the log file "FREngine.dll.log" should be generated at "C:\ProgramData\ABBYY\SDK\11\FineReader Engine" by default, not at the path "C:\Program Data\ABBYY".

Try to reinstall the distribution package, check before installation that all FREngine's files were deleted properly. If it doesn't help, you had better write to the technical support in details (with the FREngine version, AInfo-log ). You could find the direct support contacts in the Developer's Help->Contact ABBYY->Technical Support.

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