cannot access OCRSDK server (not found error)

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  • Last Post 13 April 2015
discuss posted this 10 April 2015

We've been using the ABBYY widget to convert PDFs to MS Word format for many months but suddenly a user reported that he is getting this error message: "Firefox can't find the server at ocrwidget.abbyyonline.com"

We have replicated this error message using different browsers and on different machines.

What is the cause of this? What must we or Abbyy do to regain access?

Thank you very much.

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Oksana Serdyuk posted this 10 April 2015

We have got your e-mail about ABBYY widget issue. We will contact you by e-mail as soon as possible.

discuss posted this 13 April 2015

I received an email request from Abbyy and replied sending additional (clarifying) information on Friday but have no heard more... I am anxious to understand the cause of this problem and learn what the fix is, as the service has been completely unavailable to us for several days (2 weekends days, to be fair).

Note-- the Abbyy Knowledge Base does not have any information about the "can't find the server at ocrwidget.abbyyonline.com" error message!

Thank you very much.

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