Http 500 response from /processImage

  • Last Post 21 February 2016
G Moore posted this 20 February 2016

Starting receiving 500s from the /processImage endpoint as of approximately 11:10am US EST. Nothing in our code has changed so I'm hoping this could be looked into on the ABBYY side ASAP.


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Manuel Ortiz Bey posted this 20 February 2016

I am having the exact same problem! Please clarify ASAP! My services are failing.

Manuel Ortiz Bey posted this 20 February 2016

Please, we need some info about this. This is failing for no reason!

G Moore posted this 21 February 2016

Seems to be back up now, but would appreciate some info

Oksana Serdyuk posted this 24 February 2016

Dear all,

We are extremely sorry for the delay in our response due to the state holidays in Russia.

According to our monitoring system, there was a significant slowdown of the database beginning from 16:15 and 20:45 GMT on February 20, 2016. The slowdown was triggered by the change of the performance level after some service maintenance. The Microsoft support team have informed us that there were some problems connected with the service scalability process. Now the service is operating normally and we do not have any downtime reports.

We apologize for any impact to your business and thank you for your patience!

Oksana Serdyuk posted this 29 February 2016

Please see the corresponding Service status report about the issue at out site for more details.