Receiving unsupported image file format error

  • Last Post 12 January 2017
tfitz99 posted this 10 January 2017

We submitted a file last week and it worked fine. Same file submitted this week is not working. What can we do? It is a PDF file.

Oksana Serdyuk posted this 12 January 2017

To investigate the issue, please specify the following information:

• Do we understand correctly that the issue depends on the certain PDF file? Kindly send this file to

• Please specify what processing settings you use.

• If it is possible, send us the logs from any HTTP debugger (such as Fiddler or Wireshark).