Enlarged pdf returned from the service, which results in missing parts

  • Last Post 3 weeks ago
Patrick posted this 5 weeks ago

I am using as outputformat pdfSearchable. Unfortunately the pdf which is returned is enlarged. The right part of the pdf is missing. 

Attached are the pdf which is sent to the service (test.pdf) and which is returned from the service (processed.pdf). The right side is missing.

Is there a setting which prevents this from happening?

Attached Files

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Oksana Serdyuk posted this 4 weeks ago

I'm extremely sorry for a long silence.
Thank you for the provided information, using which the issue was reproduced on our side. I've sent the bug report to the R&D Department of our company and I am waiting for their comments about the issue.

Patrick posted this 3 weeks ago

Hello Oksana,

do you already have some feedback for me?

Thanks, Patrick

Oksana Serdyuk posted this 3 weeks ago

Hello Patrick,

I am also waiting for a response from the developers. As soon as I have any news for you, I will let you know.