Keep getting Internal server error

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  • Last Post 09 June 2017
Mickaël Saada posted this 09 June 2017

Hi everyone,

 

I'm trying to use the Cloud SDK in a Python app on some images. The images are loaded with PIL format but when I'm trying to upload those images in byte format to the process function of the Cloud SDK I keep getting HTTP 500 errors without any further explanation. 

Do anybody know where I can get more details to solve this problem ? Or even what I need to do to use the Cloud SDK with PIL images.

 

Thanks ! 

Oksana Serdyuk posted this 09 June 2017

Please find in ABBYY code samples how image should be transmitted in the request body of the corresponding processing method. Also please note that all actual methods are suitable only for the images that are loaded from the computer directly.

If you still have any issues, we would recommend you to use any HTTP debugger (for example, Fiddler or any other that is suitable for your platform) to debug your code during your work. It allows to see requests and server responses and its logs can be very useful in case you are facing any issue.

And if you send us such logs to CloudOCRSDK@abbyy.com, we will try to show them to our developers for investigation the issue. Also please specify if the issue depends on the image file or it can be reproduced on any image?

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