OCR ProcessFile returns text from previous scans

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  • Last Post 16 January 2017
Zudio posted this 13 January 2017

I've been processing receipts, all of different lengths and when I read the txt file outputted it contains text from a previous scan. This occurs when I process a smaller image in length and the 'extra' txt gets attached onto the end usually from a longer receipt.

Is there a method I should be calling to clear the previous task's or something? Any help would be great. Thanks.

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Oksana Serdyuk posted this 16 January 2017

Hi,

We have never faced such issue before, so would you be so kind to send us to CloudOCRSDK@abbyy.com some additional information?

1) Could you please clarify if the issue occurs with our standard C# sample?

2) What processing method do you use: processImage or processReceipt?

3) Kindly send us several of your images for which the issue can be reproduced? Please provide the instruction with screenshots demonstrating the issue.

4) Please send us the logs from any HTTP debugger (such as Fiddler or Wireshark, we want to see what requests you send to the server and what response you get).

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