Enlarged pdf returned from the service, which results in missing parts

  • Last Post 10 July 2017
  • Topic Is Solved
Patrick posted this 25 May 2017

I am using as outputformat pdfSearchable. Unfortunately the pdf which is returned is enlarged. The right part of the pdf is missing. 

Attached are the pdf which is sent to the service (test.pdf) and which is returned from the service (processed.pdf). The right side is missing.

Is there a setting which prevents this from happening?

Attached Files

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Oksana Serdyuk posted this 31 May 2017

I'm extremely sorry for a long silence.
Thank you for the provided information, using which the issue was reproduced on our side. I've sent the bug report to the R&D Department of our company and I am waiting for their comments about the issue.

Patrick posted this 08 June 2017

Hello Oksana,

do you already have some feedback for me?

Thanks, Patrick

Oksana Serdyuk posted this 08 June 2017

Hello Patrick,

I am also waiting for a response from the developers. As soon as I have any news for you, I will let you know.

Oksana Serdyuk posted this 07 July 2017

Hello Patrick!

I'm extremely sorry for a long silence.

Fortunately, the developers managed to find out the cause of the issue and find what workaround you can use. According to our tests, the issue is connected with the automatic distortion correction. As you process scanned PDF documents, i.e. not photos, we recommend to use the imageSource parameter with the scanner value for the processImage method. In this case some types of geometrical distortion is not performed, and for your particular document this works well.

I've attached my output for your PDF document which was generated with this setting.

Attached Files

Patrick posted this 10 July 2017

Hi Oksana, 

Thank you for your reply and solution. 
This works great and solved immediately another problem for me.