Internal Program Error: src/FREngineModule.cpp, 161

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  • Last Post 08 February 2019
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erion posted this 06 February 2019

Hello,

 

I am getting this erratic error while processing pages via Abbyy Cloud SDK 12 for linux, through Kotlin/Java: Internal Program Error: src/FREngineModule.cpp, 161.

 

It tends to appear after a longer period of time. Restarting the process and re-recognising the same document will work.

 

Thanks,

Rob

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Nadezhda A. Solovyeva posted this 08 February 2019

Hi Rob,

Thank you for letting us know about your issue. We usually handle IPEs via our general Technical support channel. Could you please send your question to our support contact at https://www.abbyy.com/support/contacts/ ?

If you use FineReader Engine for Linux, then please attach an Engine log. In order to start logging, please call FREngine.StartLogging(Log_File_Name, true) right after FineReader Engine initialization, reproduce the issue and send the log file to us.

Also, please send us your license number.

erion posted this 08 February 2019

Thank you very much for your reply.

 

Even though this issue is tricky to reproduce, I will turn on logging as you suggested.

 

Unfortunately, after selecting my country, this forum is the only option suggested over at https://www.abbyy.com/support/contacts/

 

Nadezhda A. Solovyeva posted this 08 February 2019

Hi Rob,

Could you please send me your license number and a country as a private message, so I will create a support request for you?

erion posted this 08 February 2019

Hello,

 

Thank you very much. I have sent a PM with the requested information.

 

All the best,

Rob

 

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