OCR Issues

  • Last Post 05 March 2019
  • Topic Is Solved
marcwmiller posted this 04 March 2019

We've been using your Cloud OCR SDK without issue, having processed about 1000 PDF image files. Today, we've identified two documents that are experiencing issues:

1. Getting internal error returned in xml response after 30 minutes of attempted processing on one PDF to docx conversion

2. Another document is converted from PDF to a docx, but the resulting stream cannot be opened by Word when saved to file.

How do we troubleshoot these two documents?

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Nadezhda A. Solovyeva posted this 05 March 2019

Dear Marc,

Such an issue is caused by your image specifics. Probably your input files were invalid.

Please send your problem images, your license number and the issue description to  ABBYY support (https://www.abbyy.com/support/contacts/). 

marcwmiller posted this 05 March 2019

Will do. Thank you!